Our Operations Team’s efforts support our goal of Making Homeownership a Reality for our valued clients. They maintain an open line of communication
with our branches and business partners to ensure each loan gets the time and attention it deserves.
Our vision is to improve productivity and sharpen our business processes as the industry changes in order to position ourselves for growth. In order to accomplish these goals, we constantly analyze and improve our internal workflow to enhance our service levels to all of our clients, both internal and external. We continuously expand our program offerings, systems, and tools to maintain high business standards. We compliment our in-house processing, underwriting, secondary, docs, funding, and AMC with our Business Process Management team, whose sole focus is making things more efficient and flow better for both employees and customers.
We value the feedback from those within our organization and believe in an open door policy to provide us with the ability to make and implement
changes immediately. We use our key differentiators to help ensure our goal of Making Homeownership a Reality is our standard.
Our technology platform allows fewer touches per transaction with many 3rd party services built in for a solution that is the pinnacle of efficiency.
We have Regional Operations Centers (ROCs) so each branch and broker is paired with a specific ROC. Never again have to deal with your loans going to a different center each time.
In house Processing, Disclosures, Secondary, Underwriting, Docs, Closing, Post Closing and Servicing are paired with Marketing, AMC, IT, HR, Accounting, and more for an unparalleled experience.